Experience
Development focused servant leadership
I lead from the front, sharing my experience and best practices to propel my teams to new heights.
Ask about how I oversaw a team of 4 to enhance document management for the service arm of a Big 4 accounting firm or my experience leading outside sales teams to deliver $1.5 million in annual revenue. Looking more recently, we can chat about my strategic and operational technology leadership for a Fortune 500 company’s contact center.
Results driven partner to lines of business
I’m outcome-obsessed and constantly grow my skill set and my teams to achieve the best results.
Let’s chat about how I optimized a company’s estimated wait time calculations to provide 60% more accurate wait predictions. We could also talk about how I drove down ticket resolution times by 33% in my current department.
I also have a bit of competitive streak, which lead me to consistently hit 120% of utilization targets as a consultant.
Future-oriented technologist without the jargon
I keep my eye on the future as we face ongoing, rapid, technological advancement.
Eager to hear about how I delivered the first virtual voice browser for my team, or how I evangelized best practices around secure voice?
Maybe you’d like to hear about how I keep my line of business stakeholders up to date on the latest contact center tech developments?
“Any sufficiently advanced technology is indistinguishable from magic.”
— Arthur C. Clarke